Please read through our terms and conditions before you place an order with us. By placing an order you are agreeing to our terms and conditions.
IMPORTANT: All of our products are handmade and any slight changes in colour or any slight imperfections are a part of the whole design process and Mirage¬†by numra will not be accountable for them.
The measurements on the website are all approximate and sizes may vary a little depending on the fabric.
If for any reason you want an exchange/refund, you may return your item(s) to us within 7 days of receiving your order providing you pay for the return shipping costs and return the good(s) to us in perfectly saleable condition. Please email us on firstname.lastname@example.org with the order no. and the name(s) of the items you wish to exchange/return and once your return has been authorised, a return address will be provided to you.
We will only offer a exchange/return if all tags are still attached, the garments are unworn and are in perfectly saleable condition.
Unfortunately we do not refund the original cost of shipping unless there is a proven instance of a defect or as a result of fault on our part.
Please note that returns will not be accepted if the items appear to have been worn or if there is damage caused by the customer.
Mirage by numra reserves the right to refuse a return if the above procedure has not been followed.
We recommend using a form of Recorded Delivery (if based within the UK) to return your items to us as we cannot accept any responsibility for items lost or damaged in transit. Goods remain the responsibility of the customer until they are received by Mirage by numra.
Please note that payment of any custom duties, taxes or charges will be the responsibility of the customer.
We will not reimburse the customer for return shipping costs unless there is a proven instance of a defect or as a result of fault on our part.